Accounts Director- Client Services, Lagos
MasterMindsHRSG Consulting- Our client, a Branding and Marketing company, is looking to recruit suitably qualified candidates to fill the position below:
Job Title: Accounts Director- Client Services
The incumbent is expected to oversee and lead the client services and strategy teams which manage and grow the existing client accounts by devising client strategy, developing client relationships and delivering client objectives.
The core purpose of this job includes:
To lead and nurture the client services team to provide the very highest levels of client servicing.
To build strong client relationships at the highest level.
To help identify and convert new business opportunities
To lead and manage the client servicing team: regular fortnightly reporting, resource planning (to assign appropriate team members to projects, to resolve issues), appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations), assisting the HR department in the recruitment of new team members of the client service team
To lead the process to write and execute client development plans for key client relationships (to deliver revenue targets by client)
To develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience
To personally lead one or two key client relationships.
To seek and develop client development opportunities.
To contribute to the process to win new business.
As the senior point of contact for the organization’s customers, the incumbent will also co-ordinates the resources needed to service projects, builds strategic operational plans and balances the expectations of clients with the execution of creative work.
Often you will be expected to plan campaigns, and successfully develop business accounts creatively and financially, while playing a positive role in the organization’s new business programme.
You are expected to maintain a high retention rate, developing long term relationships with repeat customers.
The position will manage the company’s accounts, communicate with clients and ensure their satisfaction.
They will also be responsible for attracting new clients to an organization
Qualifications and Skills
Educated to degree level or equivalent in a related field of study
12 years’ experience in professional client relationship management
A background in advertising, design or marketing
APCON Membership is key to this role.
Significant experience in a senior management or executive level position
Strong marketing thinking and understanding of the communication disciplines
Ability to think laterally in relation to the overall account management process
Exemplary client service skills with the ability to maintain and extend client relationships
Excellent time management, numeracy skills and attention to detail
Well-developed interpersonal skills and experience in interacting with senior stakeholders
Proactive approach to self-development and learning in other to achieve personal and wider business goals
Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others
Proven leadership experience managing teams and coaching and mentoring individuals
Full awareness of creative processes and techniques – including digital platforms
Application Closing Date
30th May, 2017.
Method of Application
Interested and qualified candidates should apply by sending their updated CV and cover letter to: firstname.lastname@example.org , with the position applied for as the subject of the mail.