1 Jun 2017

Customer Service Representative at Grand Lead Heritage, Lagos

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Job Description

Grand Lead Heritage started its’ journey in 2011 with its focus on rendering Entrepreneurial Services. We are a service company that offers a truly Entrepreneurial experience in a fast paced yet structured environment. We work within a proudly Nigerian company built by young talented and dynamic
We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lagos
Job Description

  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers


  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

How to Apply

Interested and qualified candidates should send their CV’s to: grandleadheritage1@gmail.com with the job title as the subject of the mail.

Application Deadline: 20th June, 2017.

Job Categories: Customer Service in Nigeria.


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