IT Services Manager at Dangote Cement Plc.

April 17, 2013

dangotelogo
Job Description

Dangote Cement Plc. is the biggest quoted company in West Africa and the only Nigerian company listed among Forbes Global 2000 Companies. The company currently has several cement production plants in Nigeria in addition to presence in 13 African Countries. To consolidate its current strategic expansion drive and as part of our growing vision, Dangote Cement Plc. is seeking to recruit seasoned candidates for the following vacant positions in its IT Team:

Job Title: IT Services Manager (REF DCPIT003)

Responsibilities

The person in this role would manage the IT Service Delivery as a single point of contact in the Group, ensuring that proper notification/escalation of service events are followed as relatedby event management policies. S/he would also be responsible for ensuring that ticket management and customer/internal notification and performed on time and to standard. Other responsibilities include:

  • Ensuring a 24×7 availability for servicing IT end user requests
  • Defining service level agreements (SLAs) related to contracted services and operational level agreements (OLAs) with other user departments within the Group,
  • Ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support delivery

Person Specifications:

  • B.Sc./B.Eng. Computer Science/Computer Engineering or related field, with at  least 3 years’ experience  in a similar role
  • Professional Certifications; ITIL Service Delivery is a must
  • Minimum of 5 years  IT experience  in end user support guided by OLAs/SLAs in a large organization
  • Sound managerial skills as well as excellent verbal and written communication skills
How to Apply

If you meet the requirements listed for any of the above position and are interested in making a career with our company, please attach your resume and personal & job data in EXCEL SPREADSHEET in the formal shown below and send them to this email address: careers@dangotecement.com Please indicate position sought and reference Number:

  • Surname (Ekanem), Fisrt Name (Lucy), Middle Name
  • Sex (female), Date of Birth (Mm/Dd/Yyyy) (01/06/1981)
  • State of Origin (Cross River)
  • Institution Attended (futmina)
  • Discipline (Chem. Engineering), Qualification Grade & Years (B.Sc., 2.1 20012, M.Sc. 2004)
  • NYSC Status (Discharged Aug, 2006),
  • Professional Qualification (CIPM, NIM, COREN)
  • Current Employer(s) (Daily Public & Consultants), Work Years (2),
  • GSM Number (08030000000)
  • Email Address (applicant@yahoo.com )
  • Address 1 (street Address) (12, Oshodi st, Kaduna) Address 2 (state) (Kaduna)

Please note: The following applications will not be entertained:

  1. Applications that do not conform to the above format
  2. Applications not received through e-mail address provided above
  3. Application that do not met specific requirements for each position

Only successful candidate will be contacted and all applications MUST reach the email address indicated within two weeks of this posting. Any application received after two weeks from the date of posting will not be entertained.

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